Technology Proficiencies

· Proficient in the use of a computer to develop spreadsheets, and prepare reports, memos, and other documents.

· Experienced in the use of Microsoft Office applications, i.e. PowerPoint, Word, Excel.

· Ability to learn new software applications The QM Director is responsible for quality assurance and quality improvement across the entire agency. The QM Director is responsible for developing and implementing the agency’s quality management system, including both its internal quality assurance and improvement activities. The QM director is expected to provide leadership in developing the agency’s annual quality improvement plan and ensuring the effective implementation of policies and procedures for credentialing and supervision of staff, monitoring of services, assurance of the safety of individuals served, and effective outcomes, review of adverse events and identification of improvement opportunities.

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QM Roles and Responsibilities

• Developing, revising, and implementing the agency’s annual quality improvement/quality assurance plan.

• Ensuring the development of a culture of improvement across the entire agency with continuous staff involvement.

• Ensure effective implementation of policies and procedures for staff credentialing and supervision, monitoring of services, consumer safety, effective outcomes, review of adverse events, and identification of improvement opportunities.

• Providing leadership and staffing for the quality management committee to review agency performance, adverse events, quality of care, and personal outcomes.

• Developing and reporting consumer outcomes.

• Ensuring compliance with all documentation, staff qualifications, and other state, federal, and accrediting body requirements for the services being delivered.

• Overseeing the staff credentialing process.

• Responsible for the development of collaborative relationships between agencies and LMEs through involvement in QM initiatives.

• Ensuring the agency’s compliance with accreditation standards and leading reaccreditation activities.

• Ensuring compliance with all reporting requirements of local and state agencies.

• Identifying a standardized method for measuring and reporting personal outcome measures for individuals served by the agency.

• Uses personal outcomes, staff and feedback from individuals served, and other performance measures to drive agency decisions.

• Ensures input of staff and consumers and aggregates data to identify issues and opportunities for improvement and drive agency decisions.

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